You can check our frequently asked questions to see if we are competent for your question/problem. If you wish to file for mediation, you can do so through the online form. For inquiries, please contact us using the details below.

Consumer Mediation Service

North Gate II
Boulevard du Roi Albert II 8 bte 1
1000 Brussels
Tel : 02 702 52 00
Fax : 02 808 71 29
E-mail :

The Consumer Mediation Department can be reached by telephone from Monday to Friday between 9h and 12h, except on public holidays