If you would like to file a complaint, you can do so via the online form. Check that your request is completely filled in and that you meet the conditions for admissibility.

Consumer Mediation Service

North Gate II
Boulevard du Roi Albert II 8 bte 1
1000 Brussels
Tel : 02 702 52 00
Fax : 02 808 71 29
E-mail :

The Consumer Mediation Department can be reached by telephone from Monday to Friday between 9h and 12h, except on public holidays