Please complete this form as fully as possible. This will enable us to examine whether the dispute falls within our remit. As part of your application, you also need to demonstrate that you have already tried to find a solution yourself with the company concerned. Please also refer to our conditions of admissibility.
Submitting a file
Since 12/05/25, we have been using a new system for handling complaints. If you notice a problem, please let us know.
