The reception of the Consumer Ombudsman is temporarily closed. However, we remain accessible by telephone (02/702.52.00), e-mail (firstname.lastname@example.org) and via the complaints form on this website. We always try to help you as best we can. However, the handling of files by letter cannot be guaranteed. We recommend using the digital channels as much as possible.
These are uncertain times for both consumers and businesses. For more information about your rights and obligations as a traveller or if you had planned an event, please refer to the information page of the FPS Economy: https://economie.fgov.be/nl/themas/ondernemingen/het-coronavirus-en-zijn.
The Consumer Ombudsman