Complaint form

Please fill in the fields below:

Your request must be completed in full. Also ensure that the admissibility conditions are met.

Company information

Include all helpful documents with your complaint (letters, contracts, receipts, slips, etc.)
WARNING: The total size of your files must be less than 10MB!

The documents provided may be forwarded to the company concerned. Personal data are stored in the Consumer Ombudsman Service database exclusively for the purpose of processing your complaint. Pursuant to the law of 8 December 1992 and, as from 25 May 2018, European Regulation (EU) 2016/679 ("GDPR"), you may consult this data and, if necessary, request its rectification, erasure or restriction of processing.

What is your data used for?
Your data is exclusively used for the treatment of your request of an amicable settlement. In case the Consumer Mediation Service is not competent, we can refer your complaint to the qualified entity.

The Consumer Ombudsman Service is committed to protect your privacy. With our privacy statement, we want to inform you in a clear and transparent way about how we treat your personal data. You will find our privacy statement on this link. Please read our privacy statement carefully and give your consent before submitting your complaint.